Delivery & Returns

• Most printed and engraved products: 5–10 working days from artwork approval.
• Direct-print mylar bags: 16–30 working days. These are produced by our long-standing SGS-registered manufacturing partner in China.
• Shipping is tracked across the UK. Free post on orders over £100.

We do not offer a blanket next-day service. Optional rush production is available on some products at checkout and shortens production time, not courier transit time.

Tell us within 14 days of delivery and include:

• your order number,
• a photo of the item and the outer packaging,
• a short description of the problem.

Message us on WhatsApp +44 7346 810565 or from your account messages if you have an account. Where the fault is ours we reprint the affected items; if a reprint isn't practical we refund them.

Printed, engraved and personalised goods are made to your specification and cannot be returned for change of mind once production has begun. This does not affect your rights for faulty, damaged or incorrect goods.

If tracking shows delivered but nothing arrived, contact us within 14 days and we will raise it with the courier and keep you updated through your account or WhatsApp.