Frequently Asked Questions

Our direct-print Mylar bags are produced in China by an SGS-registered company we have been working with for a number of years. SGS registration means the facility is independently audited for quality, safety and ethical manufacturing standards. We maintain a close working relationship with this partner to ensure every batch meets our specification.

We prefer print-ready PDF, AI or EPS files with fonts outlined and images embedded. High-resolution PNG or JPEG (300 DPI at actual size) is also acceptable for most products. If you are unsure, upload what you have and we will proof it before print.

Yes. Every order is proofed via email or WhatsApp before it goes to production. We check resolution, bleeds, colour alignment and any text issues. Nothing is printed until you approve the proof.

Direct-print Mylar bags have a 16–30 day turnaround. All other standard products ship within 5–10 working days after proof approval, depending on quantity, finish and current schedule. Large or bespoke orders may take longer. If you have a deadline, let us know when you order and we will do our best to meet it.

Minimums vary by product. Stickers and labels start from low quantities (50–100 units). Mylar bags and custom bundles typically start at 100–500 units depending on size and finish. The exact MOQ is shown on each product page.

Yes. UK-wide standard post is free on orders over £100. Below that threshold, shipping is calculated at checkout based on weight and destination. Next-day and expedited options are available on request.

Absolutely. We offer printed samples on most products so you can check material, colour and finish before placing a larger order. Contact us on WhatsApp to arrange a sample.

Yes. Once you have ordered with us, your artwork is stored securely in our system for reprints or variations. You can reorder the same design without re-uploading, or request tweaks for a new batch.

We photograph and inspect every order before dispatch. If something arrives damaged or does not match your approved proof, contact us within 48 hours with photos and we will replace or refund it.

We are based in South Wales and ship UK-wide as standard. International shipping can be arranged on request — contact us for a custom quote and lead time.